We hope that all customers find these pages helpful in getting the answers to the questions they might have on the use and operation of MyFantasyLeague.com.
As MyFantasyLeague.com grows, one of the biggest challenges we face is how to continue to give our customers quality and timely answers to their questions, especially during the "crunch-time" of August and September. So that we may do a better job of this, we've announced some changes to the way we're handling support.
Effective immediately, the recommended way of getting answers to your question in the most timely, efficient manner is by filling out the form available on your league's "Help > Help Center" page. When you fill out this form, the system will automatically track and process important information about you, your league and your computer which will allow us to give you quicker answers to your questions.
While the MyFantasyLeague.com support staff occasionally checks on this forum, it is now a "customer helping customer" forum. If you have a question that is unique to your league, or requires direct assistance from the MyFantasyLeague.com support staff, or if you just want the fastest, most accurate answer to your question possible, please do not post your question in this forum, but instead use the form available from your "Help >Help Center" page.
As always, please let us know if you have any questions or concerns regarding this change.
The policies and suggestions in place for this board that we've had in the past remain in effect:
Before you post in this forum, however, here are a few etiquette-type things to go over:
1. Before posting a question, it's always a great idea to search this board to see if others have had similar questions as you in the past. To search this board, click on the "Search" link in the upper right-hand corner of this page, and search based on a few keywords. More often than not, you'll find that someone else has had the same, or very similar, question as you, often times within the last few weeks.
2. Personal attacks will not be tolerated. Name-calling and abusive language will cause the post to be deleted. Repeated instances of this same problem may subject you to being banned from this board entirely.
Edited by Kevin, 27 February 2011 - 02:49 PM.
Updated for 2011